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National Debt Relief Review

National Debt Relief can help you pay off your debts for less than the amount you are owed.
By Holly Johnson
Updated January 13, 2023
Reviewed by Margaret James
Fact checked by Katrina Munichiello

We only recommend the best products through an independent review process, and advertisers do not influence our picks. We may earn a commission for visiting companies we recommend. Read our advertiser disclosure for more info.
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The Rating of Investopedia is 4.6
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Our Take

National Debt Relief is a highly rated debt relief firm which offers a no-cost consultation with debt counselors who can help. Founded in 2009, this company helps people settle their debts with less debt than they have to pay. When we conducted an independent review of debt relief businesses, National Debt Relief earned the highest rating for being “best in all.”

Pros & Cons
The most important takeaways
Overview of the Company

Pros

No upfront settlement costs

Free consultation can help you compare your choices

Client portal allows you to track your progress live

Cons

The cost of fees can be up to 25% of the amount you settle debt

No mobile app available with the program.

National Debt Relief logo
Overall rating 4.6
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Table of Contents

Pros Explained
Pros and Cons explained
Debt types addressed
Client Onboarding
Customer Service
Company Reputation
Average Relief Amount
Average Time for Relief
Cost
The Competition
Final Verdict
Methodology

National Debt Relief is a firm that provides relief via an approach known as debt settlement, which aims to help consumers get out of debt. In debt settlement, you’ll put aside an amount of money in a savings account every month until you’re ready to “settle” to settle your financial obligations for less than you owe.

The company will pay National Debt Relief a percentage of the debts that they settle and only after you get results. This firm claims that regardless of accounting for their costs, customers save between 30% and 50% of their original debt at the time that the process is completed.

A free consultation can help you decide whether debt settlement is the right choice for you.

The process of settling debts can do damage to your credit score because you’ll stop paying the debts you owe during your program. Be sure to understand the advantages and disadvantages of debt settlement before you start, and compare with various debt relief businesses before making a choice.
Pros Explained

There are no upfront fees for settlement: With National Debt Relief, you only pay when you get results. The fees are calculated as an amount of the debt settled and only after the negotiation is completed.
Free consultation can help you determine your options: You are able to call National Debt Relief to speak with a debt counselor for free. This session gives you the chance to ask questions and find out what debt settlement options are best for you.
Client portal lets you monitor your progress in real time In contrast to other debt relief agencies, National Debt Relief has an online client portal that lets you monitor your program and follow the process of settling your debt regardless of day or night.

Pros and Cons explained

Fees can reach as high as 25% of the total amount of your debt: Some of the debt relief companies we studied independently have fees that are lower percentage than National Debt Relief.
There is no mobile application available for the program: Although National Debt Relief does have an online client portal, this debt relief firm doesn’t have an app for mobile devices that lets you track your debt settlement program on the go.

Types of Debt Addressed

National Debt Relief aims to aid consumers to pay off unsecure debt, which includes any type of debt that isn’t secured by collateral. The good news is that this organization offers a debt qualification page on their website where they provide a list of debts that qualify not qualify. The main types of debt they handle are highlighted below.
Credit card credit card debt

If you’re in due on a standard credit card or merchant credit card National Debt Relief can help you pay less than what you are owed. This is applicable to the most popular credit cards such as American Express, Visa, or Discover and co-branded cards from retailers like Kohl’s as well as Sears.
Personal loans as well as payday loans

You can also negotiate and resolve any personal debts you have, including personal loans from an online or bank or payday loans. Installment loans are also eligible.
Business debts

Business debts can be settled through negotiation and settlement for less than you are owed now. National Debt Relief says these loans should be secured and prefer to negotiate debts for businesses which are closed.
Medical bills that are not paid

National Debt Relief can also help you pay less than what you owe on your medical charges. Negotiations are able to be concluded with doctor’s offices, hospitals and other medical professionals.
Back rent

If you’re in debt on your rent, you might be capable of negotiating the amount you owe in arrears. However, you can only negotiate the debt if you have ceased to be living in the same area as.
Private student loans

It is also possible to settle debt linked by private loans for less than your balance. Take note you that federal student loans do not qualify for debt settlement.

You can combine more than one type of debt in a settlement plan. If you have medical bills, and other business debts for instance, National Debt Relief can help you pay the entire amount in your plan.
Client Onboarding

Getting started with National Debt Relief requires you to call in for a complimentary consultation. In this meeting with a counselor for debt will be able to discuss your financial situation and circumstances and then learn the length of time the debt settlement process could take and the amount you could save.

National Debt Relief states that you need to owe at least $7,500 in order to be eligible for their assistance. Also, you must be “several months behind on your payments” as creditors won’t have a reason to negotiate if you’re current with your bills.

If you don’t have enough debt to be eligible for the debt settlement program then you may want to look into alternatives like credit counseling and Debt management plans (DMPs), or consolidating debt loans.
Customer Service

One advantage when working with a debt relief firm is the fact that they know the debt collection regulations and rules inside and out. For example, National Debt Relief states their expert debt counselors and experts are able to guide you through the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act while you pay off your debt.

This firm offers customers with customer service via email and telephone. When it comes to your free debt consultation, you’ll be able to make a call to talk with a counselor Monday through Friday from 8 a.m. to midnight EST as well as Saturdays from 10 a.m. until 10 p.m. Customers who are already customers can call to get help via phone every day from 10 a.m. until 8 p.m.

National Debt Relief doesn’t offer an app for mobile devices or a chat feature online, so there are fewer ways to reach out for help than some providers offer. However, their many positive user reviews boast about rapid response times and willingness to help.
Company Reputation

The field of debt relief is not without many scams and that’s why it is important to investigate companies before you sign up to use their services. One way to do this is through the Consumer Financial Protection Bureau (CFPB) database, which lets you look up complaints from users of debt settlement companies.

This company scores an average rating of 4.7 out of 5 stars across more than 35,000 reviews from users on Trustpilot.

Based on their stellar reviews and rankings by third parties, National Debt Relief received the highest marks for company reputation in our study.

If you have a complaint about the service of an organization for debt relief you may submit a complaint to the FTC or call 877 FTC-HELP.
Average Relief Amount

National Debt Relief states that the amount you will save is dependent on a variety of variables. But, the majority of people can save between 30% and 50% off the original amount of debt as well as those savings are realized even after accounting for the fees you have to pay for the repayment program.
Average Time to Relief

Settlement of debt by National Debt Relief should take between 24 and 48 months in total, which is average among other companies. The time needed to complete your program can depend on the amount you owe, how much you’ll save each month, as well as other aspects like the willingness of creditors to bargain.
Cost

National Debt Relief says their average client pays a fee between 15 and 25 percent of the total amount of debt that they have enrolled in their program. But, this fee is only paid once results are achieved and the debt has been paid at a lower rate than the original amount.

In general, their fee ratio is at the same level as industry averages.
The Concurrence
National Debt Relief Accredited Debt Relief
Year Founded 20092011
Accreditation – Accredited by the American Fair Credit Council (AFCC)
– Accredited with the International Association of Professional Debt Arbitrators (IAPDA) – Accredited with the American Fair Credit Council (AFCC)
Not accredited by IAPDA. International Association of Professional Debt Arbitrators (IAPDA)
Services Offered Debt settlement Debt settlement
Customer Service TouchpointsFree consultation; phone and email customer service; Client portal online for free consultation; Phone and email customer service
Fee No upfront fees and pay between 15% and 25% of your debtNo upfront fees; Pay 15 percent to 25 percent of your debt
Average Program Time 24 to 48 months24-48 months

We chose to compare the top-rated National Debt Relief to Accredited Debt Relief, the company offering debt relief that earned the second-highest rating in our independent study. Both received high ratings from Investopedia based on its customer support, company reputation, their fees, and the services offered. Additionally, both companies offer the same duration of the program from 24 to 48 months, and both provide a no-cost consultation as well as charges that range from 15% and 25% of the amount you have paid off in debts.

With that being said, National Debt Relief stands out due to the fact that it has IAPDA accreditation. National Debt Relief also offers an online portal that lets customers oversee their program and track their progress at any time of the day or night.
Final Verdict

In the final analysis, there is no debt relief firm that we’d recommend higher then National Debt Relief due to its professionalism, efficiency of the company, costs and fees, as well as its customer service prowess. This company scored an average score in the range of 4.63 out of 5 feasible stars during our analysis, while the typical company only scored 3.56.

If you’ve got at minimum $7,500 of unpaid debt that you’d like to settle, you should contact National Debt Relief for a free consultation. There are no upfront costs to pay, and you’ll be able to determine whether debt settlement is a good idea with no commitment.
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How We Review Debt Relief Companies

Investopedia conducted an independent research that compared more than 15 debt relief businesses based on their customer service, their ranking and reputation for their business as well as their product offerings, pricing and transparency. We searched for debt relief firms that have good reviews and customer testimonials, customer service accessibility, and the essential information regarding their plans clearly posted on the internet, in addition to companies with high ratings from third-party sources.

In the end, National Debt Relief scored the highest score of 4.63 out of 5 stars in our rankings, which earned them the top spot being “best all-around.”
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